This guide is suitable for phones such as
If you are using a iPhone 5 or below then please click this link
You will need the following...
- Email Address
3. Scroll down to Accounts & Passwords
4. Tap on Add Account
5. Tap on Other
6. Tap on Add Mail Account
7. You'll then be asked for the following information then tap Next
Incoming Mail Server
Outgoing Mail Server
The steps above are sufficient for basic email. You can check your email to make sure it’s working at this point: Press the Home button to return to the main screen, then tap the Mail icon
We also recommend configuring the mail box behaviours so that Sent, Drafts, Archive & Deleted mail is stored on the mail server where it can sync with any other mobile device you may have configured or our webmail facility. See this article for details on MailBox Behaviours.
A) Typos with the small keys on many mobile devices are not uncommon and are a regular issue when setting up accounts.
B) The User Name in both sections must be the same as the one you assigned on the server, typically it will be in lower case.
C) Get back into the account and scroll to the bottom of that page and click Advanced. Check the following information on this page:
Use SSL: On
Server Port: 993
Use SSL: On
Server Port: 465
Note: If you can't find an answer to your problem click Here to open a support ticket (requires log in).