Depending on the type of hosting account, your website stats are available from a web link off your domain name.
For example, for the domain example.com, your website stats are available here:
The stats are protected by a username and password. These are usually the same as your intitial FTP details, unless you've changed them.
You can also change these details within your control panel setting.
Note: If you can't find an answer to your problem click Here to open a support ticket (requires log in).