FAQ - Support

Open A Shared Mailbox - Outlook 2016 For Mac

This guide demonstrates how to open an existing shared mailbox within Outlook 2016 for Mac.


  1. From the top menu, select Tools. Select Accounts…
  2. The Accounts window will be displayed. Select the Advanced… button.

  3. Click on the Delegates tab. Beneath the people I am a delegate for section, select on the plus (+) button.

  4. Enter the shared mailbox name or email address within the provided search field and select the correct result. Select Add.

  5. You may be provided with an auto-discover prompt requesting that you allow the remote server to configure settings within Outlook. Select Allow.

  6. The shared mailbox account should now be added to the People I am a delegate for list. Select OK.

  7. Your shared mailbox should now be added to your folder list on the left-hand side of your Outlook client. You have now successfully added your shared mailbox.


Alternative Method:

  • Open Outlook for Mac.
  • Select File.
  • Select Open.
  • Select Other User's Folder.
  • Select Inbox from the folder type drop-down menu.
  • Enter the Title of your shared folder in the search box.
  • Select your Shared Mailbox from the list.
  • Select Open.


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