FAQ - Support

.au Domain Pre-Order Applications

1. This Pre-Ordering service will attempt to register the nominated domain, once the .au General Release window is opened by the .au Registry.

2. There is no guarantee that every Pre-Order application will be successful, due to the large interest in the general release.

3. Pre-Order applications will be offered on a First-Come, First-Serve basis, until the advertised close time.

4. Pre-Order applications may be cancelled at any time, if they are deemed to be invalid.

5. To be deemed valid, a Pre-Order application must;

a) comply with the standard terms of service of this website

b) meet the licening criteria published on auDA's website

c) be paid in full (confirmed by a receipt issued by our billing system)

6.1 All Pre-Order applications will incur;

a) An Application fee

b) An Administration fee

6.2 All prescribed fees are non-refundable, even in the event of an unsuccessful application.

7. Successful applications will result in the domain licence being registered for a period of 1 year.

Note: If you can't find an answer to your problem click Here to open a support ticket (requires log in).